FAQs
Ordering and Shipping
How can I place an order?
Placing an order is easy! Simply browse our collection, pick your
clock, and click the "Add to Cart" button. Follow the checkout process to enter your shipping details and payment information.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express, as well as payments through PayPal. All transactions are securely processed through Shopify's own payment processing system, ensuring a safe and protected shopping experience. If you have any specific payment-related inquiries, feel free to info@clockscentral.com.au
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
Do you offer international shipping?
No. We currently only sell within Australia.
What types of clocks do you sell?
We sell a wide variety of clocks, including wall clocks, alarm & desk clocks, kid's clocks and weather stations. We also sell clocks in a variety of styles, from classic to modern to transitional.
What are your shipping rates?
We offer free shipping on all orders over $100. For orders under $150, we charge $12 for Standard Shipping and $22 for Express Shipping.
Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services. However, our clocks are elegantly packaged and make a beautiful gift as they are.
Returns and Exchanges
What is your return policy?
Our return policy allows you to return items within 14 days of receipt. Items must be returned in new and unused condition in their original packaging. Please review our detailed return policy for more information.
How do I initiate a return or exchange?
Initiating a return or exchange is simple. Send an email to info@clockscentral.com.au with the subject line [PRODUCT RETURNS] and our friendly support team will assist you with returning your item(s).
What if my item arrives damaged?
If your item arrives damaged, please contact our customer support team immediately on info@clockscentral.com.au. We will guide you through the process of returning the damaged item and arranging for a replacement.
Product Information
Can I customise or personalise a clock?
Currently, we do not offer customisation options. Our clocks are meticulously crafted with attention to detail, and we believe you'll find the perfect piece from our curated collection.
How do I care for and maintain my clock?
Refer to our Clock Care Guide for detailed instructions on how to clean, maintain, and troubleshoot your clock to ensure it lasts for years to come.
Contact Information
How can I get in touch with customer support?
You can reach our customer support team via email at info@clockscentral.com.au. Our business hours are 9:00 am to 5:00pm AEDT Monday to Friday.
Do you have a physical store location?
We currently only operate exclusively online, and our clocks are available for purchase through our website. For any inquiries, please info@clockscentral.com.au and we will respond to your questions swiftly!